Thursday, digital freight broker Convoy announced the launch of an industry-first feature for carriers: hassle-free lumper payments via EFS (Electronic Funds Source) integration in the Convoy’s mobile app. Carriers can now request and receive lumper payment codes immediately, with just a few taps on their mobile device – eliminating the time-consuming phone calls and out-of-pocket expenses that can take weeks to be reimbursed, if they ever are.
A bit of background, lumpers are outside companies that warehouses use to load or unload freight from trucks at their facilities. According to the Convoy website “Over 35% of carriers in Convoy’s network have required lumper services on a shipment, ranging from $50 to well over $500. When using the lumper service, carriers traditionally have had the option of either unloading the trailer themselves, risking injury, or calling their broker to request a payment code, which can take hours to receive and can lead to missing their next appointment. As a result, carriers often resort to paying hundreds of dollars out-of-pocket for the lumper service. Reimbursement of those fees can take several weeks to receive, and up to 9% of carriers cite that their traditional brokers never pay them back.”
Lumper payments have long been a major issue for carriers. While you would think you could pay these services with a credit card, cash or company check, that is rare. More often than not, these services require either an EFS money-code or a Comchec in order to load or offload.
According to their site, this is how the automated lumper function works:
- In the load details page in the Convoy mobile app, carriers select Support and Lumper Fee
- Select I need to pay – request an EFS code
- Enter load and lumper information, and tap submit request
- Provide the instantly generated EFS code as payment for the lumper service
We are interested to see what kind of protection this system has to prevent fraudulent codes from being automatically issued and cashed. We are awaiting a response from the folks at Convoy.